After updated to the latest version of my Xperia Z2 and YouTube app, I frequently started showing an error message that, “There was a problem while playing Touch to retry“. The app was working perfectly where I can search videos and get the results, but when I try to play a video it started showing a black screen with the above error message. However, no matter what you try, the error won’t go away. Even I touched the screen many times, but nothing happened.
Then I tried to play a YouTube video on chrome browser and it worked perfectly. So, I searched for it in Google and many other forums and I came to know many users like me also facing this problem on their Android phone. Till now, I am not sure what was the exact problem. Then I started applying many tweaks to solve this issue and finally got some solutions. Follow the below solutions, they would help you to solve YouTube’s there was a problem while playing touch to retry error.
YouTube There was a Problem while Playing Fix
The below solutions are tried by me and they may helpful for you. Try one by one until you find the solution.
Restart Your Phone
This problem might be happening due to your phone’s connectivity with the app. Restart your phone and try to play a video. If this procedure doesn’t work for you, then try the below solutions.
Disable Ad Blocker and VPN app
A rooted user can easily block ads on Android. If your phone is rooted or you are using a VPN app on your Android phone, then disable it while playing video in YouTube app. These apps may block the proxy ports that YouTube connects to fetch the video from the server. After disable the apps restart your phone and try to play.
Every app stores your activities. Anything wrong with the saved data might create a problem. Open your phone’s settings and navigate to Apps >> All. Now search the YouTube app and tap on “Clear Data” and then “Force Stop” button. After that restart your phone to play a video.
Uninstall Updates and Reinstall it
YouTube is a default app comes with the phone. So, without rooting, you can’t uninstall it. You can only uninstall the new version updates. If the recent update is showing error like, “There was a problem while playing Touch to retry“, then remove the updates.
In order to uninstall the updates, open your phone’s Settings >> Apps >> All >> YouTube and tap on “UNINSTALL UPDATES“. This process will remove your updates and return back to the preinstalled version. After that restart your phone and try to play a video. If it is working, the update it again from Google play store and try again.
Remove Your Google Account
In some cases, your Google account create problems if it is not configured properly. First remove your account, restart the phone and add the account again.
In order to remove your current Google account, navigate to phone’s Settings >> Accounts >> Google and tap your email id. In Sync page tap on the three-dotted menu and choose “Remove account“. That’s it.
If you have any other solutions to solve, “There was a problem while playing Touch to retry” error, then share with us. We’ll definitely include it on this post.